Can I trust the crew members who come on board?
When a crew member wants to sail with you, they can send you a message with their booking request to introduce themselves. You can also see their public profile and the reviews that they have received for previous experiences.
You have the last word. When you receive a booking, Sailwiz will notify you by email and SMS. You will have up to 48 hours to reject a booking if you have any objection to it.
What information will appear in each announcement that is published?
When an activity is published, other users can see the following information:
- General description, all of the information related to the proposed activity.
- Date or dates of the trip and available spots for each one.
- Description of the boat, technical information and photos.
- Public profile of the skipper and of the crew members that have booked the activity.
Does it cost anything to publish activities on Sailwiz?
Publishing your sailing holidays on Sailwiz is completely free. Just know that, when you receive the transfer for the holiday that you have carried out, a corresponding charge will have been applied for a 20% commission, plus applicable taxes, for the intermediation of the booking, management costs and platform maintenance.
The commission is always calculated from the retail price paid by the crew member on Sailwiz.
What price should I charge for my activity?
The price is up to you. The price should be consistent with the characteristics of the boat, fuel, and hours of activity. In the price, it is recommended to include all of the costs of the boat, equipment, moorings, fuel, fees and skipper. For the security of the crew members, it is not recommended to charge extra fees once on board.
In any case, the skipper may charge an additional fee to the crew members on board for the money pooled for meals and drinks as well as for the optional expenses of crew members (for example, when an experience has the option to sleep on board or not, the cost can be charged on board, provided it is an optional cost for the user).
In the case of activities where you come into a port which was not originally part of the plan or known before the activity, the skipper can charge an extra mooring cost.
If you are going to put an extra expense, it is fundamental to make it very clear in the text of the activity to avoid confusion.
What is the maximum price I can charge?
There is no maximum price. However, if at Sailwiz we observe that the price does not suit the activity, we may advise you to modify it so you have more bookings in the future.
Skippers are required to match the minimum price of the activity. It is not permitted to sell on Sailwiz at a higher price than on other channels or by direct sale.
What is the minimum price I can charge?
The minimum price to publish an activity on Sailwiz is 5 €. If you wish to promote a free or open activity, contact Sailwiz to publish it.
What is the procedure for accepting a booking request?
Bookings are automatically accepted. When a crew member has made a booking for an activity, you will receive a notification by email and SMS.
You have a maximum of 48 hours to accept or deny the request. If this time expires, it will count as a firm booking. Both parties will receive an email with the booking details and contact information to finalize details for the day of departure.
In the personal area of your profile, you will see the contact information and phone numbers of the crew members who have booked with you.
How and when are the payments made?
Sailwiz withholds payment received from the user as a security measure, from the time of booking confirmation until the activity has begun. On the day of the activity, you must make sure that the user gives you their booking code, which you will then need to enter into your personal area so we can complete the transaction.
We perform transfers on Mondays (or the first working day of the week if Monday is a holiday). Transfers are made for the value of all the codes entered, so don't forget to get them so you can receive the full payment.
It is important to keep the bank information on your profile updated. Remember that you will receive the equivalent amount to the price of the activity related with each code, minus the commission for Sailwiz. You will receive an invoice for the Sailwiz commission in your email.
What commission does Sailwiz apply?
The commission is 20% plus applicable taxes of the amount of each booking processed. Once published, the price on the site for each activity is final, and therefore the client does not receive any additional charge, except the extra expenses that have been clearly specified for the activity.
The commission is applied when the money is transferred to the skipper.
What if a user cancels the booking?
In the event that a user cancels the booking, it will be subject to the Sailwiz's cancellation policy.
Depending on the amount of time in advance with which the crew member has canceled the activity, the skipper may be entitled to receive part of the booking amount.