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  • General
    • What is Sailwiz?
      Sailwiz is a platform that connects boat owners and skippers with people who want to sail.

      Our objective is to facilitate nautical tourism and promote that skippers, boat owners or nautical companies can share nautical experiences by distributing the expenses of departures or crossings through reservations for boat seats.

      In this way, boat owners can enjoy more days at sea and / or get help for the maintenance of their boats. On the other hand, tourists without a boat, with little experience or who simply want to enter the world of sailing will be able to do so in a more accessible way.
    • Sign up for Sailwiz
      Signing up for Saiwiz is quick, easy, and of course, free.

      Click "sign up" at the top. You can do it with your email, or with your Facebook or Google profile. Once you register, you will be able to use all the functionalities of the web.
    • What kinds of nautical activities can I find?
      At Sailwiz we have included the most common types of navigation: recreation, sailing, cruising, fishing and diving, courses ... You will surely find the one that best suits your tastes, but if there is something you are looking for and cannot find, Call us or write to us and we will find it for you.
  • Crew members
    • How do I book on Sailwiz?
      The procedure to reserve an activity is very simple:

      - Once you have found the activity that interests you, you can make the reservation from the page by clicking on "Reserve a place". You will only have to select the desired date, the number of people who will go and enter your card details or select the transfer payment.

      - Your reservation will be accepted and charged automatically. The employer will receive a notification by email and SMS. For the safety of the crew, the money will be held by Sailwiz until the activity is carried out.

      - You will receive an email with the confirmation. From your Sailwiz account you will also be able to see the skipper's contact details.
    • Is it safe to pay through Sailwiz?
      On our website you can pay safely with your card using our virtual POS. You will also have the option to select the transfer payment or pay the amount through Bizum.

      When the reservation is made effective, we will retain your money until the day of the activity. Once the activity has been carried out, we will proceed to send the employer a transfer in your favor.
    • Is the advertised price for the activity final?
      All prices advertised in Sailwiz activities are final *. If an optional extra is offered in the activity, you must pay the skipper the same day of departure. We require employers to be transparent with possible extra expenses and report it in the publication of the activity.

      Guaranteed minimum price . Sailwiz requires employers that the prices they publish be the guaranteed minimums. If a skipper sells an activity at a lower price by other means, he is obliged to match it to the Sailwiz crew member and the skippers who repeat this practice will see their activities removed from the platform. As an exception to this rule, there are promotions that are carried out on a specific basis (such as Black Friday).

      * Management fees may apply for some activities. This information appears on the reservation screen.
    • Can I contact a skipper before booking?
      If you have questions or need more information about an activity, you can use the Sailwiz messaging system to contact a skipper privately.

      Sailwiz's internal messaging is supervised by the Sailwiz team to avoid irregular uses of the page, such as the exchange of telephones, emails or any means of communication with which users can communicate and / or make reservations outside of Sailwiz.

      Sailwiz keeps with the commissions that it charges the skipper for each reservation and reserves the right to cancel the accounts of users who use the web fraudulently to save these commissions. We want to create a community of sailors and an ever-growing offer of nautical activities, help us to achieve this with a responsible use of the service.
    • Why can't I pay for an activity directly?
      The possibility of making a reservation always depends on the availability of dates and places in the activity.

      In the event that you are interested in reserving an activity, but it does not have available dates or free places, you can contact the skipper by private messaging to inquire about alternative availability.
    • What happens if the skipper doesn't accept my booking?
      All reservations are accepted by default. If the skipper rejects your reservation (he has 48 hours to do so) for any matter, you will receive a full refund of the amount paid.
    • What if an activity is canceled due to weather conditions?
      Safety at sea comes first! If the skipper believes that it is not safe to go to sea because of the weather, it is best to stay on land.

      If the activity you have booked is several days long, the usual thing is to do some activity, walk or visit on land until the weather improves and you can go sailing again. When it is necessary to modify part of the plan of an activity due to meteorological reasons, no payment is made to the crew member.

      If the activity is for a single day, a few hours or a weekend and it is not possible to go sailing at any time, both parties should agree to find another day in which to carry out the activity. If the option to postpone the activity is not possible, Sailwiz will refund the user the amount of the activity.
    • How do I cancel an activity that I have booked?
      To cancel an activity that you have already booked, you can contact Sailwiz to request the cancellation and refund of the amount paid.

      The refund will be subject to the cancellation policy of the skipper or, in the absence of that, to that of Sailwiz.
    • The skipper has canceled my booking, what now?
      It does not usually happen, but if a skipper cancels the activity that he had scheduled with you, you can contact Sailwiz to request a refund of the amount you had paid.
    • And finally…
      Remember that on board you will be a guest! On board a boat, the skipper is the responsible person and has the authority to decide to modify the activity plan or take the appropriate measures at all times for the safety of the crew and a good coexistence on board.

      Always be punctual, respect the other crew members and follow the rules and recommendations of the skipper. Enjoy the experience, do not forget to wear appropriate shoes and clothing!
  • Skippers
    • Can I trust the crew members who come on board?
      When a crew member wants to sail with you, they can send you a presentation message along with the reservation. You will also be able to see his public profile and the evaluations he has received in previous outings.

      You have the last word. When you receive a reservation, Sailwiz will notify you by email and SMS. You will have a maximum of 48 hours to reject a reservation if you have any inconvenience with it.
    • What information will appear in each announcement that is published?
      When an activity is published, other users will be able to see the following information:

      • General description. All the information related to the activity you propose.
      • Date or dates of departure and places available in each one.
      • Description of the boat, technical information and photos.
      • Public profile of the skipper and the crew who have booked in this activity.
    • Does it cost anything to publish activities on Sailwiz?
      Publishing your sailing trips in Sailwiz has no cost. When you receive the transfer of the amount for the departure you have made, a charge corresponding to a commission of 20%, plus applicable taxes, will be applied for the intermediation in the reservation, management expenses and maintenance of the platform. This commission is always calculated according to the PVP paid by the crew member in Sailwiz.

      You can check our calculator to see the annual income you can earn by selling through Sailwiz.
    • What price should I charge for my activity?
      The price is up to you. Said price should be in accordance with the characteristics of the boat, place of navigation and hours of activity.

      One of the conditions of the platform is the minimum price policy , that is, it is not allowed to offer a higher price than the one you have published in other sales channels.

      If you are going to put any extra expenses (fuel, final cleaning, moorings ...), it is essential to make it very clear in the text of the activity to avoid confusion with the crew.
    • What is the maximum price I can charge?
      There is no maximum price. However, if from Sailwiz we observe that the price does not adjust to the activity, we may advise you to modify it so that you have more reservations in the future.

      Employers are required to match the minimum price of the activity. It is not allowed to sell on Sailwiz at a price higher than that published in other channels or through direct sales.
    • What is the minimum price I can charge?
      The minimum price to post an activity on Sailwiz is € 5. If you want to promote a free or open house activity, you can contact Sailwiz to publish it.
    • What is the procedure for accepting a booking request?
      Reservations are accepted automatically. When a crew member has made a reservation for an activity, you will receive a notification by email and SMS .

      You will have a maximum of 48 hours to accept or deny the request. If that time expires, it will count as a firm reservation. Both parties will receive an email with the reservation information and in your account you will have the contact information to specify details of the departure.
    • How and when are payments made?
      Sailwiz retains the payment it receives from the user as a security measure, from the moment the reservation is confirmed until after the activity has been carried out.

      We make the transfers on Mondays (or the first working day of the week, if Monday is a holiday). It is important that you have updated bank details in your profile. Remember that you will receive the amount equivalent to the price of the activity, less the Sailwiz commission and applicable taxes. We will send you the corresponding invoice for the commission by email.
    • What commission does Sailwiz apply?
      The commission is 20% . No commission is applied on extra expenses that have been clearly specified in the activity.

      The commission is applied at the time of making the settlement of the reservation.
    • What if a user cancels the booking?
      In the event that a user cancels the reservation, it will be subject to Sailwiz's cancellation policy.

      Depending on the advance with which the crew member has canceled the activity, the skipper will have the right or not to receive part of the amount of the reservation.
  • Account Settings
    • Why is it important to complete my profile?
      Sailwiz is based on the relationship of trust between users, so that for other crew members and skippers it is very important to have complete information about who you are.

      A good public profile should include your real name, a photo showing who you are, and a short biography or personal description. You can also publish information about your interests or if you have a nautical degree or course completed.
    • What information is essential for my profile?
      In order to book or publish nautical activities, it is important to have your name, telephone number and email registered at least. Once a reservation is confirmed, these are the data that we will send to the skippers or crew so that they can finish specifying the details related to the activity with you.
    • How can I modify my profile?
      Modify your personal information whenever you want by accessing your Sailwiz account and entering Profile .

      It is very important to have a complete profile so that the skippers and others with whom you are going to sail can know something about you before boarding.
    • I forgot my password. How do I reset it?
      You can easily restore through the same section of logging in.

      You just have to enter the email account that you have associated with Sailwiz and we will send you an email so you can enter a new password.

      If you continue to have problems, contact us and we will generate a temporary password for you.
  • Reviews and verifications
    • What is the public profile and who can see it?
      The public profile is a tab where your name, photo, biography and ratings received by other users in previous activities are displayed. It will also show if you have verified your email, phone number and Facebook profile (without revealing them)

      - If you are a crew member, the skipper you have contacted or users interested in signing up for an activity in which you have already made a reservation will be able to see your public profile.

      - If you are a skipper and have published a nautical activity, your profile will be visible to all users as long as you have an announced activity.
    • How does the review system work?
      Having good ratings is your best cover letter! After each activity, users receive a notice to rate and assess the experience with the skipper / crew member. You will be able to write a short text and give it a star-based rating.

      The evaluations you receive will be accumulated in your public profile and will be visible when you publish a nautical activity or when you send a reservation request to a skipper.

      Ratings cannot be deleted or modified. If we receive complaints regarding bad languages in the publication of reviews, we reserve the right to modify or eliminate them.
    • Why are the reviews so important?
      Ratings are very important to the user community. It may depend on them that the skipper accepts you to sail in his boat or that other crew members decide to sail with you.

      If you are a novice and still do not have any previous evaluation, you can send a presentation message to the skipper when you make the reservation.
    • Email, phone and Facebook verification
      If this information regarding your public profile is verified, you will give more confidence to other users who want to navigate with you.
      It is not mandatory, but it is highly recommended and confirming this information will take just a few steps.
    • How do I verify my phone number?
      To verify your phone you must have registered the number in your personal profile. Go to the Verify mobile section and click on the verify phone button. We will immediately send you a free SMS with a PIN code that you must enter on the web.

      It is important that you include your telephone number so that when you make a reservation the skipper can communicate with you directly this way.
    • How do I verify my Facebook?
      Verifying your Facebook account has several advantages. When you log in to Sailwiz you can log in with a single click by clicking on Connect with Facebook .

      You will also give more confidence to other users by having your Facebook verified and showing how many friends you have. Your account will never be shown.
  • Contact
    • How do I contact Sailwiz?
      The Sailwiz team is available whenever you need it. If you need help you can call us, send us a whatsapp or write to us through the contact section, web chat or email

      We will respond to your request as soon as possible!
    • For what reason would I contact you?
      If you have technical problems with your account, if you do not understand something about how Sailwiz works, if you have a problem with a user or have questions regarding a reservation, Sailwiz will be available to help you find a solution.

      Another option is that you want to give us suggestions, proposals, opinions ... We highly value these types of comments, so don't be shy!
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