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  • General
    • What is Sailwiz?
      Sailwiz is a platform that connects boat owners and skippers with people who want to sail.

      Our objective is to facilitate nautical tourism and promote that skippers, boat owners or nautical companies can share nautical experiences by distributing the expenses of departures or crossings through reservations for boat seats.

      In this way, boat owners can enjoy more days at sea and / or get help for the maintenance of their boats. On the other hand, tourists without a boat, with little experience or who simply want to enter the world of sailing will be able to do so in a more accessible way.
    • Where can I sign up for Sailwiz?
      Registering with Saiwiz is quick, easy and, of course, free.

      Click Sign up . You can do it with your email, or with your Facebook or Google profile. Once you register, you will be able to make use of all the functionalities of the web.

      You will also be automatically registered in Sailwiz if you book an activity, if you send a message to a skipper through internal messaging, if you contact us through the web form, etc.
    • How can I use Sailwiz?
      You can use the Sailwiz platform in two ways:
      • If you are a crew member who wants to participate in a navigation or obtain nautical training, you can search among the thousands of plans that we have published to find the one that interests you the most and reserve your place.
      • If you are a skipper or owner of a boat, or have a nautical school, you can go to the "Skipper Area" of your Sailwiz account and publish the navigation plans or nautical courses you want to offer.
  • Crew members
    • What kinds of nautical activities can I find?
      At Sailwiz you can find a wide variety of sailing plans, including sailing holidays, high-altitude journeys, boat excursions, regattas... You will also have various types of recreational, professional nautical courses or simply to improve your sailing skills.

      Surely you will find the plan that best suits your tastes, but if there is something you are looking for and you cannot find it, call us or write to us and we will find it for you.
    • How do I book on Sailwiz?
      Once you have found the activity that interests you, you can make the reservation from the page by clicking on "Book", selecting the desired date.

      On the next screen, you can enter your information, add companions if you want to make the reservation for more people and select the payment method.

      If you pay by card or Bizum, your reservation will be accepted and charged automatically. If you select payment by transfer, your reservation will be blocked and you will have 48 hours to make the deposit.

      The employer will receive a notice by email and SMS. For your security, the money will be retained by Sailwiz until the activity is carried out.

      You will also receive an email with the purchase confirmation. From your Sailwiz account you will be able to see the skipper's contact details.
    • Is it safe to pay through Sailwiz?
      On our website you can pay safely with your card using our virtual POS. You will also have the option to select the transfer payment or pay the amount through Bizum.

      When the reservation is made effective, we will retain your money until the day of the activity. Once the activity has been carried out, we will proceed to send the employer a transfer in your favor.
    • Is the advertised price for the activity final?
      All prices advertised in Sailwiz activities are final, excluding possible extra expenses that the person in charge of the activity may have set in the texts, in addition to web management expenses* that will appear broken down on the reservation screen. If an optional extra is offered in the activity, you must pay it to the skipper the same day of departure. We require skippers to be transparent with possible extra expenses and report it in the activity posting.

      Minimum price guaranteed . Sailwiz requires skippers that the prices they publish are the minimum guaranteed. If a skipper sells an activity at a lower price through another channel, he is obliged to match it to the Sailwiz crew member and skippers who repeat this practice will see their activities removed from the platform. As an exception to this rule are the promotions that are carried out in a timely manner (such as Black Friday).

      *It is possible that in some activities, generally of a high amount, web management expenses are not applied.
    • How can I contact the employer to resolve doubts?
      If you have questions or need more information about an activity, you can use Sailwiz's private messaging system to contact the skipper or coordinator of the activity.

      Sailwiz's internal messaging is supervised by our team to avoid irregular use of the page, such as the exchange of telephone numbers, emails or any means of communication with which users can establish contact and/or make reservations outside of Sailwiz.

      Sailwiz reserves the right to cancel the accounts of users who fraudulently use the web to hold a reservation outside the platform. We want to create a community of sailors and an ever-growing offer of nautical activities. Help us to achieve it with a responsible use of the service.
    • Why can't I pay for an activity directly?
      The possibility of making a reservation always depends on the availability of dates and places in the activity.

      In the event that you are interested in reserving an activity, but it does not have available dates or free places, you can contact the skipper by private messaging to inquire about alternative availability.
    • I have already booked, what are the next steps?
      Once you have completed the reservation, you already have access to the employer's telephone number in your Reservations made area and he also has yours, so you can communicate directly.

      Remember that the skipper is responsible for the activity you have reserved and from that moment on, any questions you have regarding the specific details of the activity (meeting point, extra expenses, what to bring, etc.) will have to be resolved with he.
    • Is the activity I have booked confirmed?
      On some occasions, there are activities in Sailwiz that appear with a label with the word "confirmed". This is information provided by the organizer to indicate that the activity has met the quorum, that is, it does not require more reservations to go ahead .

      This does not mean that activities without the "confirmed" label will not be carried out, since not all activities have real-time information. Most of the published activities are done. In any case, if there are doubts , it is convenient to contact the person in charge of the activity.

      A confirmed activity is still subject to conditions that could cancel it at the last moment , such as a storm warning in a navigation exit, so it is always convenient to anticipate these causes of force majeure by taking out insurance that covers travel expenses. and/or stays.
    • What happens if the skipper doesn't accept my booking?
      All reservations are accepted by default, but the skipper has a period of 48 hours to reject it for any reason. If so, you can request a full refund of the amount paid.
    • What if I want to cancel it myself?
      To cancel an activity that you have already booked, you can contact Sailwiz to request the cancellation and refund of the amount paid. The percentage of the return you receive will depend on what is stated in:
      - The reserved activity itself.
      - The particular conditions of the skipper accepted in the reservation or subsequently agreed with him.
      - Sailwiz's general cancellation policy, which can be consulted in section 8.1 of the conditions of use .

      Again, remember that the skipper is responsible for the activity you have contracted and, therefore, for setting the cancellation conditions, as well as deciding whether the refund is appropriate in the event that the reason for which you wish to cancel your reservation is not find among those considered.
    • How can I request an invoice?
      You can directly contact the person in charge of the activity so that they issue you the invoice corresponding to the price paid for participating in it. If there are web management expenses in your reservation, write to the Sailwiz team so that we can invoice you for said amount.
    • Finally, some advice before embarking
      Any additional reservation you need to make to enjoy your activity (transport, accommodation, etc.) always do it with cancellation guarantees. Sailing is always subject to unforeseeable factors such as weather, breakdowns or reaching a quorum, among others, which may prevent its completion.

      Remember that on board you will be a guest ! On the boat, the skipper is the responsible person and has the authority to decide to modify the activity plan or take the appropriate measures at all times for the safety of the crew and a good coexistence on board.

      Always be punctual, respect the other crew members and follow the rules and recommendations of the skipper. Enjoy the experience, don't forget to wear appropriate shoes and clothing!
  • Skippers
    • How can I sign up for Sailwiz?
      Advertising on Sailwiz is very simple! You just have to register on the platform with your name and email. Immediately afterwards, you will have access to the Skipper Area , from which you can upload the data of your boat/s and those nautical activities that you wish to offer.

      Before you start posting, we encourage you to take a moment to fill out your profile information . Uploading a photo of yourself, writing a short biography and publishing your nautical experience are details that can make a difference to users, since they will have more confidence when booking if they see your complete profile.
    • What information should I include in each advertisement that is published?
      To publish an activity in Sailwiz, you must include at least these basic aspects:
      • Overview . All the information related to the activity that you propose, including the type of crew member to whom it is addressed, what experiences can be obtained and some general notions of its development.
      • Program . Especially the schedules of the activity, but it is also interesting that you put an approximate route (in the case of boat trips) or the agenda (in the case of courses).
      • Price of the activity . The fee that crew members must pay for reserving their place or the entire boat. If there are extra expenses unrelated to the PVP, you must indicate it in the sections of Included / Not included in the price, in addition to indicating its approximate amount in the texts.
      • Places available . The maximum capacity that there is in your activity. It is also convenient that you include the minimum number of people signed up that you need to carry out the outing or course.
      • Dates . It is essential to have dates announced in the calendar to open reservations.
      • Vessel . As long as it is an activity at sea and not a theoretical course, you have to associate the boat in which the navigation will be done.
    • Does it cost anything to publish activities on Sailwiz?
      Publishing your sailing trips in Sailwiz has no cost. When you receive the transfer of the amount for the departure you have made, a charge corresponding to a 20% commission will be applied, plus applicable taxes, for intermediation in the reservation, management expenses and maintenance of the platform. This commission is always calculated according to the PVP paid by the crew member in Sailwiz, no commission is applied to extra expenses that have been clearly specified in the activity.

      You can check our calculator to see the annual income you can earn by selling through Sailwiz .
    • What price should I charge for my activity?
      The price is decided by you. Said price should be in accordance with the characteristics of the boat, place of navigation and duration of the activity.

      One of the conditions of the platform is the minimum price policy , that is, it is not allowed to offer a higher price on Sailwiz than the one you have published on your website or other sales channels.

      If you are going to put any extra expense (fuel, final cleaning, moorings...), it is essential to make it very clear in the text of the activity to avoid confusion with the crew.
    • How is the reservation procedure?
      Reservations are automatically accepted. When a crew member has made a reservation on Sailwiz, you will receive an email and SMS notification.

      You will have a maximum of 48 hours to deny the reservation, in case you cannot provide the service for any reason. You must notify the user and also the Sailwiz team through our usual contact channels.

      Once the reservation is formalized, you will have the user's contact information in your Skipper Area to directly specify the details of the departure.
    • When are payments due?
      Once the user's reservation is confirmed, Sailwiz will retain the amount until the Monday (or first business day) following the end of the activity , at which time we will settle the corresponding amount, minus the commission. For this, it is essential that you have updated bank and tax information in your profile. We will send you the commission invoice by email.

      We carry out the liquidation a posteriori for reasons of security and agility of the service . Crew members who book on Sailwiz are guaranteed that their money is held until the activity goes as planned. In addition, in the event of any unforeseen cancellation, it allows you to refund the amount almost automatically.

      As the person in charge of the activity, also remember that you must issue an invoice to the crew for the amount paid by them.
    • What happens if I have to modify or cancel a reservation?
      In the event that you cannot satisfy a user's reservation, you will have to contact him to notify him of what happened and try to agree on a new date to do the activity . If this agreement is not possible, you can ask the user to contact Sailwiz to cancel their reservation.

      If it is the user who wishes to cancel the reservation, said cancellation will be subject to the particular cancellation conditions that you have configured in your account or, in the absence of these, to Sailwiz's cancellation policy. However, any direct agreement you reach with the user will prevail over what is written.

      Reservation cancellations have a negative impact on your profile and also on the visibility of your activities.
  • Account Settings
    • Why is it important to complete my profile?
      Sailwiz is based on the relationship of trust between users, so that for other crew members and skippers it is very important to have complete information about who you are.

      A good public profile should include your real name, a photo showing who you are, and a short biography or personal description. You can also publish information about your interests or if you have a nautical degree or course completed.
    • What information is essential for my profile?
      In order to book or publish nautical activities, it is important to have your name, telephone number and email registered at least. Once a reservation is confirmed, these are the data that we will send to the skippers or crew so that they can finish specifying the details related to the activity with you.
    • How can I modify my profile?
      Modify your personal information whenever you want by accessing your Sailwiz account and entering Profile .

      It is very important to have a complete profile so that the skippers and others with whom you are going to sail can know something about you before boarding.
    • I forgot my password. How do I reset it?
      You can easily restore through the same section of logging in.

      You just have to enter the email account that you have associated with Sailwiz and we will send you an email so you can enter a new password.

      If you continue to have problems, contact us and we will generate a temporary password for you.
  • Reviews and verifications
    • What is the public profile and who can see it?
      The public profile is a tab where your name, photo, biography and ratings received by other users in previous activities are displayed. It will also show if you have verified your email, phone number and Facebook profile (without revealing them)

      - If you are a crew member, the skipper you have contacted or users interested in signing up for an activity in which you have already made a reservation will be able to see your public profile.

      - If you are a skipper and have published a nautical activity, your profile will be visible to all users as long as you have an announced activity.
    • How does the review system work?
      Having good ratings is your best cover letter! After each activity, users receive a notice to rate and assess the experience with the skipper / crew member. You will be able to write a short text and give it a star-based rating.

      The evaluations you receive will be accumulated in your public profile and will be visible when you publish a nautical activity or when you send a reservation request to a skipper.

      Ratings cannot be deleted or modified. If we receive complaints regarding bad languages in the publication of reviews, we reserve the right to modify or eliminate them.
    • Why are the reviews so important?
      Ratings are very important to the user community. It may depend on them that the skipper accepts you to sail in his boat or that other crew members decide to sail with you.

      If you are a novice and still do not have any previous evaluation, you can send a presentation message to the skipper when you make the reservation.
    • Email, phone and Facebook verification
      If this information regarding your public profile is verified, you will give more confidence to other users who want to navigate with you.
      It is not mandatory, but it is highly recommended and confirming this information will take just a few steps.
    • How do I verify my phone number?
      To verify your phone you must have registered the number in your personal profile. Go to the Verify mobile section and click on the verify phone button. We will immediately send you a free SMS with a PIN code that you must enter on the web.

      It is important that you include your telephone number so that when you make a reservation the skipper can communicate with you directly this way.
    • How do I verify my Facebook?
      Verifying your Facebook account has several advantages. When you log in to Sailwiz you can log in with a single click by clicking on Connect with Facebook .

      You will also give more confidence to other users by having your Facebook verified and showing how many friends you have. Your account will never be shown.
  • Contact
    • How do I contact Sailwiz?
      The Sailwiz team is available whenever you need it. If you need help you can call us, send us a whatsapp or write to us through the contact section, web chat or email

      We will respond to your request as soon as possible!
    • For what reason would I contact you?
      If you have technical problems with your account, if you do not understand something about how Sailwiz works, if you have a problem with a user or have questions regarding a reservation, Sailwiz will be available to help you find a solution.

      Another option is that you want to give us suggestions, proposals, opinions ... We highly value these types of comments, so don't be shy!
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