Boost your bookings: new payment and financing options for your customers

At Sailwiz, our main goal is to keep your activity calendar full so your only concern is providing the best experience. That's why we've optimized our platform to eliminate one of the most common barriers in the user's decision-making process: the financial burden of paying upfront at the time of booking.

We know that every trip to sea or nautical course is a project filled with excitement, and that sometimes the option to choose how to pay is the final push needed for someone to confirm their spot. To help simplify this process, we've integrated different options that guarantee your security as an advertiser and offer users the freedom to organize their payments as they see fit.

Why is funding important?

There are two reasons why having financing options is almost essential: the flexibility it gives the user to organize their payments and the confidence they gain by having this tool.

Many customers choose to finance virtually any purchase, regardless of the value of the product or service. In the case of activities advertised on Sailwiz, with prices per place that can reach €2,000, it is essential that users have financing options to spread their payments over several installments and thus ensure their financial stability. Some people, in fact, only purchase the product or service if the platform offers them the possibility of financing the purchase.

As a result, financing options increase customer confidence when making a purchase decision. Psychologically, paying only a portion of the amount to confirm the reservation is crucial in making the user feel completely secure in their booking decision.

Your business, more competitive and risk-free

From now on, your users will be able to make their reservations through the usual channels (card, Bizum or transfer), but also through powerful financing tools that we have designed with your peace of mind in mind:

1. Personalized deferred payment: Flexibility and total control.

This option allows you to authorize internal installment payments, adapting the billing process to your own workflow. It's designed so users can reserve their spot now, while you maintain complete control over when and how to collect the remaining balance.

Early booking : Allows you to secure places well in advance through an initial payment on the platform (minimum of 25%), reducing the initial financial burden for the user and helping you fill your calendar sooner.

Custom setup : From your Advertiser Area, you have the freedom to define the percentages and payment terms. If you wish to manage the final payment yourself, simply select the "cash on delivery" option. This allows you to receive the remaining amount directly from the user via a method you agree upon (cash upon boarding, your own card reader, personal Bizum, or direct transfer) on the activity's start date.

100% automated process : The entire customer purchase flow is integrated into the Sailwiz system. You don't need to spend time on manual administrative tasks or payment tracking.

Proactive tracking by Sailwiz : Our platform tracks outstanding payments and sends automatic reminders to the user. You maintain the security of knowing that if the payment is not completed according to your configured conditions, the customer will not be able to carry out the activity.

2. External financing (currently via Scalapay).

This option allows users to split their payments into 3 or 4 monthly installments. Although we currently manage this service through Scalapay, at Sailwiz we continuously work to integrate the best financing solutions on the market to facilitate your sales.

Take advantage of the €0 cost for advertisers : You can offer this payment option to your clients without affecting your profit margin. Currently, Sailwiz fully covers the management costs of this service, so for now, it's a free tool for you.

Guaranteed and risk-free payment : Regardless of the payment terms you choose, you are guaranteed to receive your full payment within the usual timeframe. Once the booking is confirmed, the financial institution assumes the risk of non-payment, ensuring your business remains unaffected.

Complete operational integration : Financing management is completely transparent to you. The system handles transaction validation and immediate booking confirmation on your calendar, without you having to perform any administrative tasks or monitor the client's monthly payments.

Intelligent Checkout Management : To avoid duplicates and simplify the purchase process, the system prioritizes your preferences. This external financing option will not be displayed if you have already manually configured Custom Deferred Payment. Additionally, the system activates this option based on the type of activity to optimize the conversion rate of your ads.

What if there's a cancellation? If the customer decides to cancel the booking and a refund is due, everything is handled automatically between Sailwiz and the partner entity, as the process is fully automated. The same conditions as for single-payment situations will apply.

Where do your users find these options?

To help you guide customers interested in your activities, it's important to know that both options appear automatically in the last step of the booking process .

When a user clicks the "Book" button for your activity, the system will redirect them to the payment page. There, the available options will be displayed clearly and simply.

• If you have set up Custom Deferred Payment: The customer will see the option to split the payment according to your conditions (for example, 25% now and the rest through the method you have chosen on the selected date).
• If there is no personalized payment and the activity is suitable for Scalapay: Just below the usual methods (Card, Bizum or Transfer), the "Scalapay" option will appear.

Practical tips to boost your bookings

In this article, we summarize the financing options available to users for their purchases on Sailwiz, but of course, as the person responsible for the activity, you have several tools at your disposal to enhance this possibility and make the most of it:

• Let the customer know they can finance their booking : If a customer asks you about payment options via chat, you can confidently assure them that they will find them at the end of the booking process, on the payment confirmation screen. Some users ask questions via chat without having seen the financing option. It is essential to provide them with this information, as it can be a deciding factor in completing the booking.
• Keep the calendar updated : Naturally, for the user to be able to finalize the booking, it is essential that there are available dates on the calendar. Financing is only possible if the activity is available for booking.
• Schedule dates as far in advance as possible : The impact of financing increases if the client has the option to book well in advance. Having dates available in the medium/long term is essential so that clients can plan ahead.